Frequently Asked Questions

What is Miku Mockup Store?

Miku Mockup Store is an e-commerce mock up platform that use Platzi Fake Store Public API.

What payment methods do you accept?

We accept all major credit and debit cards, ShopeePay, OVO, Gopay, and selected digital PayLater e-wallet.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number and link to track your shipment in real time.

How long does shipping take?

Standard shipping usually takes 3–7 business days, while expedited options can arrive within 1–3 business days. Delivery times may vary based on your location and the shipping method selected at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 1 hour of placing them. Please contact our customer service team as soon as possible to request changes.

What is your return policy?

We offer a 30-day return policy for most items. Items must be unused, in original packaging, and accompanied by a receipt.

What should I do if I receive a damaged or incorrect item?

We’re sorry about that! Please contact us within 7 days of receiving your order with photos of the damaged or incorrect item, and we’ll arrange a replacement or refund.

Is it safe to shop on your website?

Absolutely. Our site uses SSL encryption to protect your personal and payment information. We never store your payment details and follow strict data security standards.